Privacy policy

Welcome to This Website, located at (this “Website”), is owned by UCB Canada Inc.

As used in this Privacy Policy, “You” or “Your” refers to users of this Website. “We” or “Us” includes UCB Canada Inc. (“UCB”) and its related companies, as well as any third-party vendors We hire to assist in the administration of this Website. These vendors are required to maintain the user information to which they become privy in accordance with the terms of this Privacy Policy and to otherwise abide by the terms of this Privacy Policy. These vendors are prohibited from using the user information for any other purpose.

Your privacy is important to us. This Privacy Policy explains our online information practices regarding collection, use, and disclosure of information that You may provide via this Website. Please be sure to read this entire Privacy Policy before using, or submitting information, to this Website. This Privacy Policy applies only to the use and collection of data collected by this Website and does not apply to any other data collected by UCB online or offline.

Your Consent

By using this Website, You agree with the terms of this Privacy Policy. Whenever You submit information via this Website, You consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

About Children

This Website is not intended for persons under the age of 18. We will not knowingly collect information from Website visitors in this age group and You have indicated that You are above the age of 18 by submitting information to Us. We encourage parents to talk to their children about their use of the Internet and the information they disclose via the Internet.

Active Information Collection

This Website actively collects information from You both by asking You specific questions and by permitting You to communicate directly with Us via e-mail or mail. Some of the information that You submit may be personally identifiable information (that is, information that can be uniquely identified with You, such as Your full name, address, e-mail address, phone number, and so on).

Use and Disclosure of Information

Except as otherwise stated, We may use Your information that You provide to Us to improve the content of this Website, to customize this Website to Your preferences, to communicate information requested by You for other purposes specified in this Privacy Policy, and for any other purposes reasonably determined by Us.

We may disclose Your personally identifiable information to other UCB affiliates worldwide that agree to treat it in accordance with this Privacy Policy. In addition, We may disclose Your personally identifiable information to third parties, located in Canada and/or any other country, but only:

  • to contractors We use to support our business (e.g., Internet service providers, hosting companies, fulfillment services, technical support, delivery services, and financial institutions), in which case We will require such third parties to agree to treat it in accordance with this Privacy Policy;
  • in connection with the sale, assignment, or other transfer of the business of this Website to which the information relates, in which case We will require any such buyer to agree to treat it in accordance with this Privacy Policy;
  • where required by applicable laws, court orders, or government regulations;
  • to protect and defend the rights of UCB, this Website, or the users of this Website;
  • under circumstances We believe reasonably necessary to protect the personal safety of users of UCB Canada Inc.’s products and services, this Website, or the public; or
  • as is otherwise described in this Privacy Policy.

In the event Your information is transferred out of Canada, we will endeavour to protect it in accordance with Canadian laws. However, other countries may have laws that are different from Canada.


UCB CANADA INC. uses Cookies that collect the first level domain name of the Website visitor, your IP address, date and time of access, duration of your visit and type of web browser used. This is logged automatically by the web server and is only used for system administration and to provide statistics to evaluate the use of our site.

UCB CANADA INC. also uses Cookies to help identify you to the Website and provide you with an additional level of security. After you have accessed the Web site and supplied your user ID and password, UCB CANADA INC. places a temporary cookie on your computer indicating that You have been verified to access the Service. This cookie enables you to enter a digital workspace throughout your current working session and will remain on your computer until you log out of that digital workspace or you close your web browser. If your browser is set not to accept cookies, you will not be able to sign into and/or use the Web site. Again, these cookies are temporary and are not used for tracking your behaviour within or outside of the Website.

Access and Correction

We will take reasonable steps to update or correct personally identifiable information in our possession that You have previously submitted via this Website, so long as You notify Us of any changes.


We take reasonable steps to protect Your personally identifiable information as You transmit Your information from Your computer to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this Website may not be secure, and You should therefore take special care in deciding what information You send to Us via e-mail.

Links to Other Websites

This Website may contain links or references to other websites. Please be aware that We do not control other websites and that, in any case, this Privacy Policy does not apply to those websites. We encourage You to read the privacy policy of every website You visit.

Other Terms

Your use of this Website is subject to our Legal Notice.

How to Contact Us

If You have any questions, comments, or concerns about this Privacy Policy or the information practices of this Website, please contact the UCB Privacy Officer via:

UCB Canada Inc.
2060 Winston Park Drive, Ste 401
Oakville, Ontario, L6H 5R7

Comments, suggestions, or other communications sent by You to Us are deemed to be non-confidential. We have no obligations of any kind in relation to such comments, suggestions, or communications and are free to use or distribute them in any way, including in relation to the administration, update, or improvement of this Website, without compensation to the author, sender, or any other party.

No Medical Advice

UCB Canada Inc. cannot recommend treatment or offer medical advice on personal health matters. If You have a question that relates to treatment of a personal medical condition, please contact Your physician or health care professional, as this individual is most familiar with Your specific medical condition and complete medical history.

Changes to This Privacy Policy

UCB Canada Inc. may, from time to time in its sole discretion, change or modify this Privacy Policy. Any changes or modification will be effective upon posting of the revisions on this Website. At any given time, Your access and use of this Website and provision of information is governed by the Privacy Policy then in effect. UCB Canada Inc. may post changes or modifications to referenced policies and guidelines without Your approval, and may determine whether and when any such changes apply to You. Your continued use of the Website following UCB Canada Inc.’s posting of any changes or modifications will constitute Your acceptance of such changes or modifications. Should You not wish to be bound by the modified Privacy Policy, You may not use or access the Website.

This Privacy Policy was last updated on October 5, 2011.

International Users

This Website is intended for use only by Canadian residents and You have indicated that You are a Canadian resident by entering this Website. Personal data that You have voluntarily entered electronically is delivered to servers located within or outside Canada. By using the Website, You consent to the transfer of any and all personal data that You provide to Us, and to our use of such personal data as outlined in this Privacy Policy.

Legal Notice

The UCB Canada Inc. (“UCB”) Website is intended for use by Canadian residents only. If you are a non-Canadian resident, please be aware that although the products discussed are registered worldwide, they may not be available in particular countries, or may be approved or cleared by a government regulatory body for sale or use with different indications, dosages, and restrictions. Trademarks may also vary. Therefore, local prescribing information should always be consulted. The information contained on this Website is not intended to provide or replace medical advice, or to promote any of the drugs of UCB. Although UCB will make reasonable efforts to include accurate and up-to-date information on this Website, in no event shall UCB or its affiliated companies be liable in any way for errors or omissions in the contents of this Website or for any direct, indirect, incidental, consequential, punitive, or other damages resulting from the use of, reliance on, access to, or inability to use this information, or from any alteration to the contents of this Website that UCB may make at any time. The contents of this Website are for informational and educational use only. Any reproduction, retransmission, modification, or use (other than for personal, non-commercial use) of its information and graphics is strictly prohibited. Any reproduction of any part of this Website (including its layout) requires the prior written consent of UCB.

Copyright/Use of Information. Except as otherwise indicated, all copyright in the Information is owned by UCB CANADA INC.. All rights in the Information are reserved. You may freely browse the Website but may only access, download or use Information from this Website, including but not limited to texts & images, for your private use only provided you retain and reproduce each and every copyright notice and other proprietary rights notice contained in any Information downloaded from this Website. You may not distribute, modify, transmit, reuse, repost or use in any manner the Information for other uses without the prior written consent of UCB CANADA INC.. With the exception of the foregoing limited authorization, no license to or right in the Information contained in this Website, or any copyright of UCB CANADA INC. or of any other party is hereby granted to be conferred to you.

Trademarks/proprietary rights. You should assume that all product names appearing on this Website, whether or not appearing in large print or with the trademark symbol, are trademarks either owned by or licensed to UCB CANADA INC. or any of its affiliated companies. The Website may also contain or reference patents, proprietary Information, technologies, products, processes or other proprietary rights of UCB CANADA INC. and/or other parties. No license to or right in any such trademarks, patents, domain names, technologies, products, processes and other proprietary Information or rights of UCB CANADA INC. and/or other parties is hereby granted to or conferred upon you. Do not use UCB CANADA INC. trademarks or potentially confusing variations in your Internet domain name. This helps prevent Internet users from being confused as to whether you or UCB CANADA INC. is the source of the Website.


Website availability. UCB CANADA INC. does not warrant that access to the Website will be available at all times or that the Website or the server that mares it available are free of viruses or other harmful components. You, and not UCB CANADA INC., assume the entire cost of all necessary servicing, repair or corrections to your hardware, software or information whether or not caused by any such virus or harmful component.

Revisions. UCB CANADA INC. may at any time revise these terms and conditions by up-dating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and conditions to which you are bound.